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Return & Refund Policy

 

 

Return Policy and Process

All full-priced items (including Kits) are eligible for return within 15 days of the original purchase date. Items must be returned in full. Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return. To help ensure your items are eligible for a return, please check out our FAQs.

To initiate a return, please visit: https://www.theurbanblack.com/

If you’d like to exchange an item for a different size or color, we offer direct exchanges with complimentary shipping. If you’d like a refund back to your original payment method, we deduct 10% from your refund to cover shipping and restocking.

Please note

  • Price reduced items purchased in the context of sale (online or offline) are considered final sale and are not eligible for return or exchange.

  • Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.

  • Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.

  • Please allow up to 14 business days to receive and process your return request after your return package has been shipped.

  • While we try our best, direct exchange requests are not guaranteed because our stock is limited.

  • If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.

  • Damaged returns and returns sent back without prior authorization will be returned to sender.
     

Can I return an internationally shipped order?

Items purchased internationally are the responsibility of the customer to return and are not eligible for direct exchange. Please email theurbanblack@gmail.com with your request.

 

Questions?

Email us at "theurbanblack@gmail.com" - we're always here to help you!

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